[AK2112]

Yes I am quite surprised that I was able to put 10K on my ST in 5 months. But I was joking about the hard commuting. I mean I do run the ever living s*** out of my car every time I get in it and I do drive over 400 miles a week. But I don't think that has anything to do with the misfire you guys are experiencing.

Unless no one else has experienced misfires and has driven as many miles in such a short period of time? Carbon build up is much less likely the harder you drive your vehicle. If you baby an ST or only drive it short periods of time/part time, you are going to have issues with carbon.

Now I am with you about this being ridiculous, this should not be going on for this long. But I just want to point out that the Hotline and the FSE are only there to perform normal diagnostics that is published. They are not allowed to go above or beyond that. So I can see why the Hotline and FSE are frustrating but there is only so much they can do.

And that is with any case. If anyone is told by a dealer that they are contacting the Hotline or Engineering, it means that they don't know how to perform normal diagnostics. The hotline should not be contacted until all possible causes have been replaced based on normal diagnostics.

It's up to actual engineers who designed the car to document what has been done and what is going to need to be done to fix the vehicle. Even the FSE may have no idea that engineering is involved unless they specifically look. I would imagine most of the time they don't since it's not a common thing.

It is possible that even the smartest people at Ford are not going to be able to figure this out. It is possible that this is just the weirdest one off and the root cause will never be determined. Look at the 1.6L Escape engine.

The 1.6L engine was plagued with coolant intrusion issues. When I worked at the Hotline, the repair direction changed almost weekly because the engineers where doing everything in their power to determine the root cause and fix it once and for all.

After a year or two of trying, they were never able to fix it. Couldn't figure out what it was. So the solution ended up being to discontinue the 1.6L which is now replaced by the 1.5L. So not saying that is what is going to happen in this case, but just to show how some things are more difficult than they seem to figure out.

I've said before that I empathize with the frustration of this issue and I wouldn't want anyone to experience this. But at this point it's either buy back/lemon law or just ride it out until a solution is found. Which is hopefully sooner than later.

As far as my words towards your dealer, they may have been a bit harsh. But after working at the Hotline and talking to 30-40 dealers a day for years you have a tendency to notice that most dealers just don't know how to dealer.

So I feel as though you may not have mis-heard your adviser but I would be willing to bet that his version of this process is not quite right. You would be surprised (well maybe not) how many times dealers screw up behind the scenes.

I won't defend Ford to you guys anymore, this has gone on too long. But I will say that if engineering and diagnostics were that easy, we would all be doing it.

Thanks, I do appreciate the insight as to how the service engineers and hotline work. This whole process is new to me and any bit of information is valuable to me.

I'll add just one thing...

This latest trip to the dealer was initiated by my regional customer care rep. I don't know if that changes anything, but it feels like it does. It was her call to have me bring in my car and to have the engineer look at it. She initiated this whole thing and the overwhelming feeling that I get is that neither the dealership or myself are happy with how this idea has played out.

Bottom line- the potential block replacement feels (and quite frankly, the cylinder head replacement as well) like a desperate attempt to placate me. Plain and simple. I can live with "engineering takes a while" but instead, Ford seems to just be feeding me garbage.



In the past month, I've legitimately gotten the following:

"engineering has not looked at your flight recorder data even though they've had it for 80+ days"

I questioned that and then I immediately got

"good news, engineering has a programming fix and your dealer is going to contact you in a few days"

Which quickly turned into

"an engineer needs to come out to look at your car so he can send more data and then the fix should probably be ready in a few weeks"

And that ended up being

"turns out the engineer was not prepared for this/found nothing wrong/is incompetent and he says to replace the cylinder head"

And finally, a few days after that

"Cylinder head and potentially the block too... yeah, we don't know"



Yikes.

 

[tpiechow]

If the Regional Customer Service Rep that you are referring to is from the CRC (customer relationship center), then you have to take what they say with a grain of salt. First reason is because they are not technical at all. But somehow you still find them giving diagnostics or telling a customer how a system works and they are wrong. They also can say things that imply that a repair is warrantable when it is not or that it is normal when it's not. Very frustrating to read, the hotline reviews all CRC comments as part of their job.

The other reason why they are frustrating is that they have a tendency to make their own decisions without informing anyone else. I have seen them schedule appointments without contacting the dealer. And vice verse, setting up times with the dealer and not contacting the customer. They also have the worse grammar and punctuation I have ever seen, mind you what they document can be used in court.

Don't get my wrong, the CRC can be useful during certain instances like needing a rental, needing help finding a dealer in the area, dispatching a towing company, documenting positive and negative dealer feedback, etc. Sometimes there is information in CRC comments from the customer that were not given to the dealer which can help the hotline diagnose the vehicle. They have their place for sure but a lot of the time they leave me scratching my head.

But yeah, this is weird. I still don't think it's mechanical, but maybe there is someone that knows more than I do. Hopefully they can figure it out.

And as far as the process, they me know if you have anymore questions. I can explain the entire process from beginning to end, well on how the process is supposed to work any how. Looks like this situation fell through the cracks.

 

[RedRush]

2016, purchased end of March. I have 21k in 5 months, no misfire issues, and I have broken traction less than a dozen times.

I do need to get the stumble when coming to a stop TSB done tho, that's getting really annoying.

I've read every page of this thread, I'm scared....

 

[AK2112]

Called my dealer this past Thursday. My service writer had gone on vacation hence why he didn't call me to let me know the status of my car.

Turns out they're not doing a block replacement. Thank god. The cylinder head has been ordered (this guy I spoke to had no idea when it would be in) and it's going on the car. That's it for now.

The better news is that I may finally be putting an end to this whole ordeal soon.

2016, purchased end of March. I have 21k in 5 months, no misfire issues, and I have broken traction less than a dozen times.

I do need to get the stumble when coming to a stop TSB done tho, that's getting really annoying.

I've read every page of this thread, I'm scared....

21k is pretty solid. If you haven't had issues yet, I'd venture to say you may be in the clear. The problem seems to hit cars before 10k on the odometer.

 

[RRich]

Called my dealer this past Thursday. My service writer had gone on vacation hence why he didn't call me to let me know the status of my car.

Turns out they're not doing a block replacement. Thank god. The cylinder head has been ordered (this guy I spoke to had no idea when it would be in) and it's going on the car. That's it for now.

The better news is that I may finally be putting an end to this whole ordeal soon.







21k is pretty solid. If you haven't had issues yet, I'd venture to say you may be in the clear. The problem seems to hit cars before 10k on the odometer.

I'm approaching 5k and I'm worried.

 

[davesST]

Me too, but I bought one anyway!! :shocked:

 

[yanktnk]

To bad my dealer is basically telling me to **** off till they have "fixed" the problem


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[AK2112]

To bad my dealer is basically telling me to **** off till they have "fixed" the problem


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Trust me, you're better off than I am. At least you're driving your car. Enjoy that.

Mine's been at the dealer for 2 weeks now (for this current visit). I just went in person today to find out where this new cylinder head was. They have no clue. We spoke to the parts department and he confirmed it was ordered but he also had no clue when it would arrive. Good stuff. I ordered some batteries on Amazon this morning and I know exactly when they're going to arrive at my house but Ford has no clue when a $350 cylinder head will get delivered. Right.

I just want to drive the ****ing thing.

 

[blbooger]

Hey again! CEL came back on last Saturday morning. Only thing different that I noticed is I let it run for close to 10 minutes before I got going. Usually I'm sitting in the car and just let the engine idle (which usually takes a minute or so). Brought it to the dealer today since I just got back from vacation, so I'll let you all know what they come back with. I think at this point though, from the dealership's perspective and the tech. I've been working with - he's not just going to throw parts at it since that's been done before. I also called Ford to make them aware and opened up my third case with them. I'm assuming the tech. and Ford will work together again. Not sure when I'll get my car back, but at least I got a new F150 out of it.

FYI - last time they replaced my fuel pump and I didn't have issues for a little while (not sure when my last post was).

OP - you are a patient man...

 

[ChrisL]

OP - you are a patient man...

Without a doubt! Take the car back, drive the piss out of it and if the engine blows you have a history of Ford's inability to assist with a known issue. You'll get a new engine out of the deal

 

[AK2112]

Hey again! CEL came back on last Saturday morning. Only thing different that I noticed is I let it run for close to 10 minutes before I got going. Usually I'm sitting in the car and just let the engine idle (which usually takes a minute or so). Brought it to the dealer today since I just got back from vacation, so I'll let you all know what they come back with. I think at this point though, from the dealership's perspective and the tech. I've been working with - he's not just going to throw parts at it since that's been done before. I also called Ford to make them aware and opened up my third case with them. I'm assuming the tech. and Ford will work together again. Not sure when I'll get my car back, but at least I got a new F150 out of it.

FYI - last time they replaced my fuel pump and I didn't have issues for a little while (not sure when my last post was).

OP - you are a patient man...

What was their basis for replacing the fuel pump?

And trust me, any patience I had has run out. Patience is a must when you're trying to stay out of everyone's way so they can fix your car. But when you realize Ford doesn't know what they're doing (or worse) and then you realize that your dealership doesn't really seem to care... patience just gets you taken advantage of.

For instance- I was supposed to hear from my writer first thing today. He was going to give me an update on this cylinder head that supposedly nobody knows the location of. I gave him all day and he didn't call. All that means is I get to go there tomorrow and demand my car back so I can actually drive the thing I paid for and get out of this god forsaken loaner Escape.

****in' 16 days it's been sitting there and they haven't touched it. Ridiculous.

Keep us posted on what they want to do with your car. I'm curious.

 

[blbooger]

What was their basis for replacing the fuel pump?

And trust me, any patience I had has run out. Patience is a must when you're trying to stay out of everyone's way so they can fix your car. But when you realize Ford doesn't know what they're doing (or worse) and then you realize that your dealership doesn't really seem to care... patience just gets you taken advantage of.

For instance- I was supposed to hear from my writer first thing today. He was going to give me an update on this cylinder head that supposedly nobody knows the location of. I gave him all day and he didn't call. All that means is I get to go there tomorrow and demand my car back so I can actually drive the thing I paid for and get out of this god forsaken loaner Escape.

****in' 16 days it's been sitting there and they haven't touched it. Ridiculous.

Keep us posted on what they want to do with your car. I'm curious.

Dealership just called me. Same misfire code P0300 1st cylinder. He is waiting to hear back from Ford for next steps. He is frustrated as well. Anyone know when the 2017s are coming out and what colors are available? I don't really like the 2016 colors, performance blue on the newer models looks so good, silver too, not the magnetic grey.

 

[blbooger]

I got a call from regional customer service today. Learned something interesting...

Ford has an affected car in Dearborn for the purpose of tearing it down.

I mentioned that I offered mine up for such a task months ago and that got a laugh.

But hey, they're doing stuff.

Do you know what happened with this?

 

[AK2112]

Do you know what happened with this?

A few weeks after I posted that, I had the same story confirmed by someone else. That's it. The car came from Arlington Heights Ford in Illinois and it was a 2015. Beyond that- I haven't heard any more about it.

Dealership just called me. Same misfire code P0300 1st cylinder. He is waiting to hear back from Ford for next steps. He is frustrated as well. Anyone know when the 2017s are coming out and what colors are available? I don't really like the 2016 colors, performance blue on the newer models looks so good, silver too, not the magnetic grey.

I stole this from the blue oval forum regarding when 2017s are coming...

Here's the production timetable for the 2017 Focus.



08/05/2016 - 2016MY Fleet Final Order Due Date
09/08/2016 - 2016MY Last Day to Spec Change
11/13/2016 - 2016MY Job Last Date



08/15/2016 - 2017MY Order Bank Open Date
09/22/2016 - 2017MY Scheduling Begins
11/14/2016 - 2017MY Job #1 Date


The colors for 2017 are the same for 2016 except they got rid of the tangerine scream and swapped it out with triple yellow.

So in other words, the color choices suck. I'm with you on Performance Blue and Ingot Silver being the best choices and they're no longer available. What's really odd is that you can get silver on a standard Focus but not the ST. Lame.

 

[alogical]

A few weeks after I posted that, I had the same story confirmed by someone else. That's it. The car came from Arlington Heights Ford in Illinois and it was a 2015. Beyond that- I haven't heard any more about it.



I stole this from the blue oval forum regarding when 2017s are coming...

Here's the production timetable for the 2017 Focus.



08/05/2016 - 2016MY Fleet Final Order Due Date
09/08/2016 - 2016MY Last Day to Spec Change
11/13/2016 - 2016MY Job Last Date



08/15/2016 - 2017MY Order Bank Open Date
09/22/2016 - 2017MY Scheduling Begins
11/14/2016 - 2017MY Job #1 Date


The colors for 2017 are the same for 2016 except they got rid of the tangerine scream and swapped it out with triple yellow.

So in other words, the color choices suck. I'm with you on Performance Blue and Ingot Silver being the best choices and they're no longer available. What's really odd is that you can get silver on a standard Focus but not the ST. Lame.

It's funny because I see silver base models 15+ and I'm like "wow that is a good looking car". The silver with the gunmetal wheels looks so good.

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[McNetic]

Hey all - adding another one to the list. CEL came on this past Friday and I had a friend scan the code over the weekend. Random and cylinder 3 misfire. My car is a '16 with ~3300 miles on it. Taking it in for service in two days, but not very hopeful after reading through all of this. Has anyone made any progress with this issue? Thanks all.

 

[HBGeek]

Hey all - adding another one to the list. CEL came on this past Friday and I had a friend scan the code over the weekend. Random and cylinder 3 misfire. My car is a '16 with ~3300 miles on it. Taking it in for service in two days, but not very hopeful after reading through all of this. Has anyone made any progress with this issue? Thanks all.

No real progress except that we know Ford is still scratching their heads. They are aware of the problem and allegedly working on a fix. It has been like a year though. They replaced all my fuel injectors and I have gone about 3500 miles without a CEL. I still don't believe it is "fixed" though.

 

[Darkdayz23]

Just getting mine back after work for a misfire but still has CEL on. Was told to go back after a week to check if there is a solution. unsure of code but will ask once i get to the stealership

 

[blbooger]

No real progress except that we know Ford is still scratching their heads. They are aware of the problem and allegedly working on a fix. It has been like a year though. They replaced all my fuel injectors and I have gone about 3500 miles without a CEL. I still don't believe it is "fixed" though.

They replaced all my fuel injectors too, CEL still came on after about a month. Then they replaced the fuel pump, CEL came on after about 2 months, which is where I currently am.

Based on the search term "P0300" in these forums, it definitely seems like a lot of people are experiencing the same issue with these random misfires. This is my first car I ever purchased and this happens. I should have held on to my 2005 Camry (INGOT SILVER BTW!).

The 2017 color choices are disappointing. Agreed, ingot silver and performance blue are the best colors, the Kona Blue is alright, but I'd rather take the purple looking color on the Fiesta. Next, I'd say is the Oxford White>Black>Yellow>Grey>Red.

If I have any updates I'll post.

 

[AK2112]

Just getting mine back after work for a misfire but still has CEL on. Was told to go back after a week to check if there is a solution. unsure of code but will ask once i get to the stealership

Asking questions is the worst because they legitimately have no answers.

You ask "why are you replacing my cylinder head" and they say "ford says it fixed someone elses car so we have to try it". That's ridiculous.

It's been 412 days since I first had this problem and Ford still has no answer. They can't identify the cause of the cold start misfires and they can't point out anything that will prevent it from happening.

I'd still bet that this is an issue that could be resolved with a PCM update but there is no sign that Ford is going to provide that. If you think they give a **** about this issue with our cars, I can assure you- they do not.