[ddfred]

Always go to your dealer first, they are the first step in the warranty process; going to a Ford Service rep. should be a last resort. Now you know why!(Although there have been good results form the one's on here at times).

 

[ddfred]

The funny thing is that I went to the dealer first,
They took and sent pics. According to the dealership and the people from Ford service, the Image team reviews the pics and determines if it should be fixed or not.

I finally went back to the dealer and they were willing to just take care of it. But when they inspected it, they found it to be a factory issue, so they covered it under warranty.

Interesting, did they take and submit pictures the second time around? Probably not?