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Discussion Starter · #1 ·
I just got back from STOA and it was blast. The only blemish to an entirely awesome couple of days was returning to the airport to find this:

Alloy wheel Wheel Tire Vehicle Rim


Question: What is the easiest way to get this fixed? Is this warrantable? (2016 Focus ST1). If not, what is the best way to get it fixed?

Your input is greatly appreciated.
 

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Year and mileage? I think* it should be covered under your paint and corrosion warranty, as long as it doesn't look like you scraped against anything or used anything corrosive to clean your wheels.
 

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Year and mileage? I think* it should be covered under your paint and corrosion warranty, as long as it doesn't look like you scraped against anything or used anything corrosive to clean your wheels.
right in his sig if you didn't see that...

2016 ST1 Kona Blue...

+1 for going to the dealer and making a warranty "claim"
 

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right in his sig if you didn't see that...

2016 ST1 Kona Blue...

+1 for going to the dealer and making a warranty "claim"
That's too obvious. No I'm not drunk!
 

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Discussion Starter · #5 ·

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Lol, you are being tricky putting words above AND below the pic. That totally threw me off, haha. I did respond to the warranty question anyway though.
 

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Yeah I would say it's most likely going to be warrantable unless it's provable that YOU caused it. Which if you haven't taken off your wheel or cleaned with any ridiculous fluids, shouldn't be the case. I'd be pissed if it were me, and typically showing emotion get's the job done if they are hesitant. Just some possible advice ;)
 

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Discussion Starter · #8 ·
Yeah I would say it's most likely going to be warrantable unless it's provable that YOU caused it. Which if you haven't taken off your wheel or cleaned with any ridiculous fluids, shouldn't be the case. I'd be pissed if it were me, and typically showing emotion get's the job done if they are hesitant. Just some possible advice ;)
No one's touched it except the dealer when they rotated the tires and that was about 5000 miles ago. I have an appointment tomorrow. We'll see how "pissed" I become. I have found in my 50 odd years of living that you usually get better results putting the sugar before the medicine. I'll first be all nice and happy and "hey I love your car but lookie lookie....seems like a bit of paint decided not to cure properly".:saint::saint:.......Then if I get a negative response they'll get the "I'm certainly disappointed speech." I'll be sure to add a zinger like,"I thought at Ford "Quality was Job 1." I guess that doesn't apply....Pity, I was so hoping to be a Ford customer for life" or "I just got back from ST Octane Academy and they beat the hell out of those cars and not one of their rims did this..." :disappointed::disappointed::disappointed: and if that doesn't do it, then I'll start dialing up my inner Louis Black...."My car is less than a year old and this is what I can expect from your "18 inch Rado Grey PREMIUM painted aluminum wheels???!!!???? ARE YOU FREAKING KIDDING ME!!!!!????!!! PREMIUM!!!??? IS THIS WHAT PREMIUM IS???!!! ARGHHH!!!!!! :furious::furious::furious:


It sure sucks to be so anal about your car.....Of course, this is the first car I've owned that I care to be anal about.
 

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No one's touched it except the dealer when they rotated the tires and that was about 5000 miles ago. I have an appointment tomorrow. We'll see how "pissed" I become. I have found in my 50 odd years of living that you usually get better results putting the sugar before the medicine. I'll first be all nice and happy and "hey I love your car but lookie lookie....seems like a bit of paint decided not to cure properly".:saint::saint:.......Then if I get a negative response they'll get the "I'm certainly disappointed speech." I'll be sure to add a zinger like,"I thought at Ford "Quality was Job 1." I guess that doesn't apply....Pity, I was so hoping to be a Ford customer for life" or "I just got back from ST Octane Academy and they beat the hell out of those cars and not one of their rims did this..." :disappointed::disappointed::disappointed: and if that doesn't do it, then I'll start dialing up my inner Louis Black...."My car is less than a year old and this is what I can expect from your "18 inch Rado Grey PREMIUM painted aluminum wheels???!!!???? ARE YOU FREAKING KIDDING ME!!!!!????!!! PREMIUM!!!??? IS THIS WHAT PREMIUM IS???!!! ARGHHH!!!!!! :furious::furious::furious:


It sure sucks to be so anal about your car.....Of course, this is the first car I've owned that I care to be anal about.
This last bit right here...same here. Every mark you used to ignore on other cars you lose sleep over on this one
 

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Discussion Starter · #10 ·
This last bit right here...same here. Every mark you used to ignore on other cars you lose sleep over on this one
When I owned my Mini Van I accidently dinged the door of a coworkers BMW. The wind gusted and tore the door from my grasp and put a small ding in his car.

I seeked him out and told him what happened gave him my insurance information and apologized and everything and he was still apoplectic and I thought to my self..."gawd, what a Richard". I found out recently that he still doesn't like to be reminded of it. I really couldn't see eye to eye with this guy until now. And part of me hates being "that guy". I mean it's an aluminum wheel, it's not going to rust apart, it's not really noticeable if you're not looking for it and no one is going to walk up to me and say. "Hey dude, nice car, too bad you have that big ass ugly gash on the rear rim, loser."

But the emotional part of me which is totally irrational can't stand knowing it's there. And here's the real sick part. Pay $300.00 to get a nice pair of pants, a nice shirt and some pretty nice shoes. No freaking way. Pay $300.00 to repair that paint chip...."Hurry Up and Take my Money". How sick is that?
 
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When I owned my Mini Van I accidently dinged the door of a coworkers BMW. The wind gusted and tore the door from my grasp and put a small ding in his car.

I seeked him out and told him what happened gave him my insurance information and apologized and everything and he was still apoplectic and I thought to my self..."gawd, what a Richard". I found out recently that he still doesn't like to be reminded of it. I really couldn't see eye to eye with this guy until now. And part of me hates being "that guy". I mean it's an aluminum wheel, it's not going to rust apart, it's not really noticeable if you're not looking for it and no one is going to walk up to me and say. "Hey dude, nice car, too bad you have that big ass ugly gash on the rear rim, loser."

But the emotional part of me which is totally irrational can't stand knowing it's there. And here's the real sick part. Pay $300.00 to get a nice pair of pants, a nice shirt and some pretty nice shoes. No freaking way. Pay $300.00 to repair that paint chip...."Hurry Up and Take my Money". How sick is that?
My girlfriend already rubbed the passenger door on the top of a curb. This was 2 week after I got it. I can promise you I wasn't excited in a good way. Fortunately it only took a little tiny nick of paint on the very bottom below the door where you can't see it without opening it and getting on the ground. Still buying a thing of touch up paint and fixing it, but still.
 

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Discussion Starter · #12 ·
Took it in today and they are covering it. Gonna take a day and a half. It doesn't qualify for a free rental, so I have to rent a car for a couple days, but no worries. I'm OK with that.
 

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Took it in today and they are covering it. Gonna take a day and a half. It doesn't qualify for a free rental, so I have to rent a car for a couple days, but no worries. I'm OK with that.
You could have removed the damaged wheel and put on the full size spare for a couple of days which would have negated the extra costs of paying for a rental. Plus it removes the possibility of further damage to your car when it is in their possession. I try to minimize the time of my vehicle being out of my care and custody.
 

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Ford doesnt need proof that YOU did it to deny a warranty claim, believe me.... i know from experience
that being said, the wheels are powder coated so if its not covered by warranty they you would need to repaint them
 

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Discussion Starter · #15 ·
You could have removed the damaged wheel and put on the full size spare for a couple of days which would have negated the extra costs of paying for a rental. Plus it removes the possibility of further damage to your car when it is in their possession. I try to minimize the time of my vehicle being out of my care and custody.
Yeah, I thought of that too late. Sometimes the most obvious solution fails to come to mind. Oh well. Wheel fixed, owner happy. It's all good.
 
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