Say what you guys want, a potential customer wants to hear thisWow! This dude needs to chill. Words like attack are a bit extreme. I don't see any attacks. This dudes trippin.
NOT this "I didn't knew you existed. You didn't send me an email. Oh well you're wrong because you emailed the incorrect person. (autobody tech, with an autobody question)." How am I at fault here?? The customer is always right, unless you don't want to make money.That's understandable, and I apologize for the misunderstanding. We will get more info on the site for clarification on who to contact
Yes, but what everyone doesn't seem to understand is that I already said I appreciated their apology and I am over it!Since working in customer services for many years ... I have learned one thing. There is nothing more annoying the a customer who thinks they are entitled. And when things don't go perfect, they fly off the handle and tell all their friends about how said company is like Nazi Germany and should be burned with fire. What you find is CSAs are people too ... and they don't like helping people who treat them like that (not saying that's what you are doing, obviously I am exaggerating significantly).
Having said that, yes, there were clear misunderstandings and missed communications. RDC has apologized for transgressions, remedied them, and is ready to assist you further (and in a very professional manner I might add). In the future, if you want someone specific to see your forum post, just mention them, then there can be no doubt.
I am not trying to attack you at all, I just feel everyone should take a moment to look at the situation from the Vendor side. Remember they are not telepathic, and since RDC is a small company, they probably don't have a lot of failsafes in place to guard against missing emails/messages etc.
I guess my point is to cut them a little slack, they are people too. My trick when I am upset with some kind of service is to pretend they are someone I know, works pretty good!