Thanks Swank-
I just got am email this evening telling me they over sold because of Black Friday and my stuff is out of stock. That's f'd up because I ordered on Nov 24th which means that they must have not had any in stock to begin with and they waited 10 days to tell me. Unacceptable customer service right there and Monday morning I will be on the phone letting them know how that is not the way to do business.
Man that sucks, I will say though if you plan on custom tunes you may want to just think it through be cool and I bet you get a lot further. Or we can have a contest if I get an email too. You call and be pissed off and hard on Monday and I'll call and be cool and calm and we'll see who gets further. Don't get me wrong I would be spun up too but just think about it they already messed up overselling them according to the email you got, ask them what they can do to make it right.
So when did you order your tuner? I ordered a tuner and the club sport suspension. I would assume they are both out of stock since they haven't sent either. I am not pissed because something is out of stock i am pissed because it took them 10 days to tell me. I shouldn't even have to ask them to make it right, a company that wants repeat business should have already done that.
I ordered the 27th I think it said 1-2 weeks to ship but honestly I put a few orders in so I don't remember. Man I'm not saying you're at all wrong for the way you feel about the situation 10 days is a long time to find out something you should already have hasn't even been in stock and they should have said something about making it right in that email. I'm with you, I would be pissed, I've spent 20 years in the military I can light some people up, but 99 times out of 100 I get better results with cool head that's all I'm saying you handle your deal how you see fit.
I edited my orginal post after I read it it again, poor choice of words on my part and I wouldn't call and just be a d**k to someone but it could have sounded that way. You are right on the cool head but for me it's probably 98 instead of that 99 you get... lol.
Right on and those other two out of the 100 who don't want to listen, can go ****themselves! Have a good weekend man!
Man it was amazing the exact thing I want is never on sale! I'm in no rush, I will wait until after the holidays to get my down pipe anyway. It sounds like there are a few good tuners here but I keep coming back to read about Randy's!
Is that for a tuner or what part were you told that on on? I get that a tuner would take longer since they have to go through and build a tune for each order. What I don't understand is if you know you are doing a big BFD sale why wouldn't you have either stocked more inventory or let people know up front some parts are out of stock.
