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Anyone order a tune recently and have it take much longer than the 2-5 business day delivery time? Ordered mine the 17th and sent them the tune form on the 18th(a saturday). Emailed them last night asking on an ETA, still waiting to hear back. Anyone else experiencing this?

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Yes, my last email from them got a response that said Alex is out of office and he will be back June 3rd (this Monday.) Says they had a new arrival to the family :)

So congrats @[email protected]! Having had a kid recently myself, first few weeks are pretty crazy. Take your time and cheers
 

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I was disappointed in followup with a Stratified tune issue I'm having. A person said they were calling from Stratified, took my info, yelled questions to Alex, and then relayed the message back to me. Wasn't able to have a meaningful conversation, obviously. From Alex's post history..one post in Jan, one in Feb and nothing since, seems like his business priorities are changing to something else ?
 

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I was disappointed in followup with a Stratified tune issue I'm having. A person said they were calling from Stratified, took my info, yelled questions to Alex, and then relayed the message back to me. Wasn't able to have a meaningful conversation, obviously. From Alex's post history..one post in Jan, one in Feb and nothing since, seems like his business priorities are changing to something else ?
All tuners for this platform are getting super busy. I remember 3 day turn arounds on revisions. Its just the nature of the game. Also, tuners have lives too, they take vacations and such.

A transaction with a timeframe should follow those terms though. Customer service, is always a priority.

It sucks, but it's not the end of the world.
 

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Anyone order a tune recently and have it take much longer than the 2-5 business day delivery time? Ordered mine the 17th and sent them the tune form on the 18th(a saturday). Emailed them last night asking on an ETA, still waiting to hear back. Anyone else experiencing this?

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Let us know when you get the tune.
I'm shopping for a custom tune and am hesitant to pick Stratified based on turnaround and revision costs.
If they're this busy, they need to expand
 

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Discussion Starter #8
Let us know when you get the tune.
I'm shopping for a custom tune and am hesitant to pick Stratified based on turnaround and revision costs.
If they're this busy, they need to expand
Still no word from stratified yet.

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Well guys I'm a dummy. It was in my junk email 4 days after I sent the e tune form in. Could have sworn that I checked that, oh well. Sorry stratified for what seemed to be a negative thread about you guys. But all is well, compared to the Cobb stg3 its tune this tune is superior by quite a bit. All the numbers stay where they should on the ap, feels a little quicker, and flat foot shifting is a blast. Thanks for a great product stratified.

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Well guys I'm a dummy. It was in my junk email 4 days after I sent the e tune form in. Could have sworn that I checked that, oh well. Sorry stratified for what seemed to be a negative thread about you guys. But all is well, compared to the Cobb stg3 its tune this tune is superior by quite a bit. All the numbers stay where they should on the ap, feels a little quicker, and flat foot shifting is a blast. Thanks for a great product stratified.

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Lmao, the spam folder gets another one.
 
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Duece McCracken
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