Ugh, the price is right, the location is great, but I had a horrible experience at that hotel this week. I made my reservation in March. When I showed up, the room I was supposed to get was full, so they moved me to another room but the woman behind the counter couldn't figure out how to book it, so I told her I'd get lunch and come back. After leaving for 90 minutes, it still took her another 40 minutes to check me in. It's a Comfort Inn, so I wasn't really pissed at that point.
On the second day, while I was at the track, they started calling repeatedly to tell me I had to move to another room because of a scheduling snafu, and if I couldn't come back to move they'd just pack up my stuff and move it for me. Since I had my laptop, my ipad, a CPAP machine (they're awful, but they're also awfully expensive) I told them I wasn't comfortable having someone pack up my s**t and just move it to another room. Plus, I was on the damn track and they were a distraction. After several more phone calls, they called back to tell me I didn't have to move. It didn't make any sense to me, anyway. They were moving me because someone else needed a room for three days and my room was free for two days after I left, but those people were going to be there for three days. I was leaving at 7am the next morning. They could just put the other people in one room and let them know they could move into my room the next day. Yes, it puts the 3-day family out, but they get advance notice. I was a 2-day single and they wanted to move me with no notice. I was not in a Suite, I was in probably the most basic room in the hotel. They were offering to move me into a Suite.
Credit where credit is due: they did leave me a gift bag with a bottle of water and some snacks by way of apology, but Jesus, they need to work out the management there. There are literally 3 other solutions I could think of that didn't require bombarding me with phone calls while I was on the track, especially after I told them I was AT THE TRACK!
Sorry to be grumpy, it was just unnecessary stress during an otherwise great vacation.