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Discussion Starter #1
Hey all,

Over the next few days we will be implementing some changes to our forum password strength and password expiration policies. To make sure you continue having the best experience possible on the community, we regularly monitor the site and the Internet to keep everyone's account information safe. We've recently become aware of a potential risk to some accounts coming from outside of this community. Just to be safe, we are implementing the following changes to improve security even further:

1) We are asking everyone to change their passwords (and will force a one time reset). Along with every user on the forum, new passwords will need to be more complex, and can't be simple words (sorry, you can't have "fluffy" as your password anymore!). Please use a password unique to this community. Reusing passwords can expose your account indirectly when other websites (Twitter, Linkedin, Badoo, etc) are compromised; and

2) Your passwords will expire on a 365 day basis. When you login on the 366th day, you will have to change it.

We'll also be sending out an email to users to let them know about the changes, in upcoming weeks.

Thanks all,
Helena
Community Management
 

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When I login, it is telling me that my password is incorrect. I have had to change my password everyday for almost a week now. Sometimes even the temp password from "forgot my password" doesn't work. It took me four tries at changing my password to finally login.
 

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Administrator
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Discussion Starter #3
Hey there,

We have posted to the sites letting users know how to go about changing their passwords. There are a few things that may have happened:
1) the email address wasn’t the current one you use
2) the email is getting blocked by spam or ending up in your junk folder.

If you have not received the password reset email, go to the site and use the password reset tool in the log in window. If this still is not working for you, please go to the contact us page at the bottom right hand corner of the screen and select the “other” field and insert the subject “password reset issue” .

sorry for the trouble. we are sorting out all the issues as they come in. thanks all!

~Shane
 

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I can't log in using Internet Explorer. The logging in page says it doesn't exist.
Had that problem 2 days ago, next day all was fine again.

Edit: wait, now I see the problem....... Internet Explorer :crazy:
 

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Discussion Starter #9
IE is still technically supported by Microsoft but mostly all they do is occasional security updates. This means they aren't doing much to make the browser compatible with new software features. Still, with some adjustments the browser can still function.

In this instance, the error is with the site's SSL certificate. IE is sometimes unable to determine if content is secure or not, so to be on the safe side it blocks everything. In this instance, it's blocking the login screen.

To fix this, go to the top right menu in your browser (the one shaped like a gear), then click on Internet Options>Security>Custom Level. From there, go about half way down the list of options until you find "Display Mixed Content" and change that from "Prompt" (the default selection) to "Enable". Refresh the page and then try to sign in again.

Let me know if that works for you

Kevin

PS. Have you tried Edge? That's essentially the newest version of IE, as far as Microsoft is concerned. Better then most people assume and is more like IE then other browsers
 
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