E-tune delivery
Welcome guest, is this your first visit? Click the "Create Account" button now to join.

User Tag List

Page 1 of 2 1 2 LastLast
Results 1 to 10 of 11

Thread: E-tune delivery

  1. #1
    FST Member boyofthenight's Avatar
    This user has no status.
     

    Join Date
    Aug 2013
    Posts
    35
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)

    E-tune delivery

    Anyone order a tune recently and have it take much longer than the 2-5 business day delivery time? Ordered mine the 17th and sent them the tune form on the 18th(a saturday). Emailed them last night asking on an ETA, still waiting to hear back. Anyone else experiencing this?

    Sent from my SM-G977U using Tapatalk

  2. #2
    FST Senior Member BizKhalifa's Avatar
    This user has no status.
     

    Join Date
    Jan 2017
    Location
    Tampa FL
    Posts
    121
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)

  3. #3
    FST Junkie! rambleon84's Avatar
    is so mote be it
     

    Join Date
    May 2017
    Location
    Ohio
    Posts
    1,066
    Mentioned
    33 Post(s)
    Tagged
    0 Thread(s)
    Yes, my last email from them got a response that said Alex is out of office and he will be back June 3rd (this Monday.) Says they had a new arrival to the family

    So congrats @[email protected] ! Having had a kid recently myself, first few weeks are pretty crazy. Take your time and cheers
    Mod list here

  4. Remove Advertisements
    FocusST.org
    Advertisements
     

  5. #4
    FST Member boyofthenight's Avatar
    This user has no status.
     

    Join Date
    Aug 2013
    Posts
    35
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Oh cool! Congrats to him and his family.

    Sent from my SM-G955U using Tapatalk

  6. #5
    FST Member midweSTST's Avatar
    is planning for next track day !
     

    Join Date
    Sep 2017
    Location
    Janesville, WI
    Posts
    35
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    I was disappointed in followup with a Stratified tune issue I'm having. A person said they were calling from Stratified, took my info, yelled questions to Alex, and then relayed the message back to me. Wasn't able to have a meaningful conversation, obviously. From Alex's post history..one post in Jan, one in Feb and nothing since, seems like his business priorities are changing to something else ?

  7. #6
    Super Moderator Duece McCracken's Avatar
    Premium Member
    is boosting again, but that 5spd
    life, ugh.
     

    Join Date
    Oct 2014
    Location
    Yardley, PA
    Posts
    6,693
    Mentioned
    287 Post(s)
    Tagged
    4 Thread(s)
    Quote Originally Posted by midweSTST View Post
    I was disappointed in followup with a Stratified tune issue I'm having. A person said they were calling from Stratified, took my info, yelled questions to Alex, and then relayed the message back to me. Wasn't able to have a meaningful conversation, obviously. From Alex's post history..one post in Jan, one in Feb and nothing since, seems like his business priorities are changing to something else ?
    All tuners for this platform are getting super busy. I remember 3 day turn arounds on revisions. Its just the nature of the game. Also, tuners have lives too, they take vacations and such.

    A transaction with a timeframe should follow those terms though. Customer service, is always a priority.

    It sucks, but it's not the end of the world.
    Owner and lead tech of Duece's Wrenchworx. The one stop shade tree ST shop.

    Build thread - https://www.focusst.org/forum/focus-...-duecette.html

  8. #7
    FST Senior Member ST3ROID's Avatar
    is addicted to booST
     

    Join Date
    May 2014
    Location
    Marysville
    Posts
    127
    Mentioned
    1 Post(s)
    Tagged
    0 Thread(s)
    Quote Originally Posted by boyofthenight View Post
    Anyone order a tune recently and have it take much longer than the 2-5 business day delivery time? Ordered mine the 17th and sent them the tune form on the 18th(a saturday). Emailed them last night asking on an ETA, still waiting to hear back. Anyone else experiencing this?

    Sent from my SM-G977U using Tapatalk
    Let us know when you get the tune.
    I'm shopping for a custom tune and am hesitant to pick Stratified based on turnaround and revision costs.
    If they're this busy, they need to expand

  9. #8
    FST Member boyofthenight's Avatar
    This user has no status.
     

    Join Date
    Aug 2013
    Posts
    35
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Quote Originally Posted by ST3ROID View Post
    Let us know when you get the tune.
    I'm shopping for a custom tune and am hesitant to pick Stratified based on turnaround and revision costs.
    If they're this busy, they need to expand
    Still no word from stratified yet.

    Sent from my SM-G955U using Tapatalk

  10. #9
    FST Junkie! rambleon84's Avatar
    is so mote be it
     

    Join Date
    May 2017
    Location
    Ohio
    Posts
    1,066
    Mentioned
    33 Post(s)
    Tagged
    0 Thread(s)
    Quote Originally Posted by boyofthenight View Post
    Still no word from stratified yet.

    Sent from my SM-G955U using Tapatalk
    Are you replying to the original email chain? I have had a few back and forth's this week with them.
    Mod list here

  11. #10
    FST Member boyofthenight's Avatar
    This user has no status.
     

    Join Date
    Aug 2013
    Posts
    35
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Well guys I'm a dummy. It was in my junk email 4 days after I sent the e tune form in. Could have sworn that I checked that, oh well. Sorry stratified for what seemed to be a negative thread about you guys. But all is well, compared to the Cobb stg3 its tune this tune is superior by quite a bit. All the numbers stay where they should on the ap, feels a little quicker, and flat foot shifting is a blast. Thanks for a great product stratified.

    Sent from my SM-G977U using Tapatalk

 

 
Page 1 of 2 1 2 LastLast

Sponsored Links

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Find us on Google+